Privacy policy

1. About this policy

Australia Digital Center Pty Ltd ("ADC", "we", "us", "our") is committed to protecting your personal information. This policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What personal information we collect

We may collect the following types of personal information:

• Name, email address, and phone number (submitted via contact forms)
• Business name and website URL (submitted voluntarily)
• IP address, browser type, and device information (collected automatically via server logs)
• Pages visited and time spent on our website (collected via analytics tools)

We do not collect sensitive information as defined by the Privacy Act.

3. How we collect your information

We collect personal information in the following ways:

• Directly from you, when you complete a contact form, send an email, or book an appointment.
• Automatically, when you visit our website, through server logs and analytics tools.

4. How we use your information

We use your personal information to:

• Respond to your enquiries and provide the services you have requested
• Send you information about our services where you have consented
• Improve our website and services through aggregate analytics
• Comply with our legal obligations

We will not use your personal information for any purpose not listed above without your consent.

5. Disclosure of your information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:

• Service providers who assist us in operating our website and delivering our services (e.g., hosting providers, email delivery platforms), who are contractually bound to keep your information confidential
• Law enforcement or regulatory bodies where required by law

We take reasonable steps to ensure any overseas recipients handle your information in accordance with the Australian Privacy Principles.

6. Cookies and analytics

Our website may use cookies and similar technologies to improve your experience and analyse site usage. You can configure your browser to refuse cookies, although some parts of the website may not function correctly as a result.

We use privacy-respecting analytics tools. Analytics data is aggregated and does not identify individual users.

7. Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.

8. Access and correction

You have the right to request access to, or correction of, the personal information we hold about you. To make a request, contact us at:

Email: contact@audigitalcenter.com.au
Subject: Privacy Access Request

We will respond to your request within a reasonable time and, where access is refused, we will provide reasons in writing.

9. Complaints

If you believe we have breached your privacy, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.